Frequently Asked Questions
Last updated: March 30, 2026
What is MyAccountCentral?
MyAccountCentral is a universal authentication service for the DC&T ecosystem. One account gives you access to all services: SmartLink, MailingAuto, QRCode-Dyn, BetaCenter, and CollabAccess. No more managing multiple credentials.
What services are connected?
MyAccountCentral connects you to SmartLink (smart links), MailingAuto (automated emailing), QRCode-Dyn (dynamic QR codes), BetaCenter (beta testing), and CollabAccess (collaborative access management). New services are added regularly.
How does universal authentication work?
Create a MyAccountCentral account and use it to log in to all DC&T ecosystem services. Your credentials are the same everywhere, and your session is shared across services.
What plans are available?
MyAccountCentral offers 3 plans: FREE (EUR 0/month, unlimited free account, basic features), START (EUR 4.99 excl. tax/month, all features, unlimited exports) and PRO (EUR 9.99 excl. tax/month, all features, unlimited exports, third-party integrations).
How does the FREE plan work?
The FREE plan is a permanent free plan (not a time-limited trial). You get an unlimited free account with all basic features. Credit card verification (EUR 0) is required to prevent abuse. No charge is made as long as you remain on the FREE plan.
How is my data managed?
Your account data is centralized and secured. Each connected service only accesses the information necessary for its operation. You maintain full control from your MyAccountCentral dashboard.
How do analytics work?
MyAccountCentral automatically collects CNIL-compliant statistics for each connection: country, city (anonymized IP geolocation), device type (mobile, desktop, tablet), operating system, browser, and connection time. This data is displayed in your dashboard.
How do payments work?
All payments are securely processed by Stripe. Subscriptions are monthly with automatic billing. 3D Secure authentication is mandatory. Invoices are available in your Stripe customer portal.
What happens if my payment fails?
If a payment fails, your service is suspended: access to connected services is deactivated. All your data is preserved. Once payment is resolved, your access is automatically reactivated. No data loss.
Can I change my plan?
Yes, at any time from your account settings. Upgrades are billed immediately with pro-rata. Downgrades take effect at the end of your billing cycle.
How is my data protected?
MyAccountCentral applies a strict 'NO LOGS' policy. Passwords are encrypted with bcrypt, sessions are secured with iron-session. The database is hosted on Supabase (Paris, EU) with RLS isolation. Code is hosted on Hetzner (Germany, EU). IPs are anonymized. GDPR compliant.
What is two-factor authentication (2FA)?
2FA protects your account with a 6-digit code generated by an authenticator app (Google Authenticator, Proton Authenticator, etc.). 10 single-use backup codes are provided in case you lose your phone. 2FA is optional but strongly recommended.
Can I export my data?
Yes, you can export all your data (account, analytics) from your dashboard. Export is available on START and PRO plans. You can also download a complete ZIP file when deleting your account (GDPR Article 20).
How do I delete my account?
From your account settings, you can request permanent account deletion (GDPR Article 17). A ZIP file containing all your data is available for download. Deletion takes effect at the end of your billing cycle. This action is irreversible.
How do I contact support?
You can contact us by email at [email protected] or via the contact form accessible from the site footer.